Disputes

Dispute triggers fire when a customer files a chargeback or inquiry through their card issuer against a payment in your store. They're useful for routing disputes to the right team and keeping track of resolution deadlines.

Available triggers

• Dispute created: a new dispute is filed against an order's payment
• Dispute updated: the status or details of a dispute change

Available data

Here's what you can map onto your monday.com board:

• ID: the dispute's unique identifier in Shopify
• Order ID: links the dispute back to the disputed order
• Type: the kind of dispute, for example chargeback or inquiry
• Amount / Currency: the disputed amount and its currency
• Reason: the reason for the dispute, as reported by the card network
• Network reason code: the card network's underlying reason code
• Status: the dispute's current state, for example needs response, under review, won, or lost
• Evidence due by: the deadline for submitting evidence
• Evidence sent on: when evidence was submitted
• Finalized on: when the dispute reached a final outcome
• Initiated at: when the dispute was filed