Returns

Return triggers fire throughout the lifecycle of a return request: from when a customer or staff member first requests one, through approval or decline, to its final closure. They're useful for syncing post-purchase support workflows.

Available triggers

• Return requested: a customer or staff member requests a return
• Return approved: a return request is approved
• Return declined: a return request is declined
• Return cancelled: a return is cancelled before completion
• Return reopened: a previously closed or declined return is reopened
• Return updated: any property of a return changes
• Return closed: a return reaches its final state

Available data

Here's what you can map onto your monday.com board:

• ID: the return's unique identifier in Shopify
• Status: the return's current state, for example requested, approved, declined, or closed
• Order ID: links the return back to its originating order
• Decline reason: why the return was declined, if it was
• Decline note: any additional note explaining the decline