Orders

Order triggers cover the full lifecycle of an order in your store, from the moment it's placed through fulfillment, payment, edits, cancellations, risk checks, and refunds. They're the most commonly used triggers for keeping a monday.com board in sync with what's happening in the store.

Available triggers

Order created: a new order is placed
Order updated: any property of an order changes
Order paid: payment for the order is captured
Order fulfilled: every line item on the order has shipped
Order partially fulfilled: some, but not all, line items have shipped
Order cancelled: the order is cancelled
Order deleted: the order is deleted from the store
Order edited: the line items, quantities, or amounts on an order change after it was placed
Order risk assessment changes: Shopify (or a fraud-detection app) updates its fraud risk evaluation of the order
Order refund created: a refund is issued against the order

Most order triggers send you the Order data described below. Order edited, Order risk assessment changes, and Order refund created are the exceptions: each sends a smaller, purpose-built payload instead, documented separately further down this page.

Available data (Order)

For any trigger that sends an Order, here's what you can map onto your monday.com board:

ID: the order's unique identifier in Shopify
Name: the order's display name, e.g. #1001
Number: the order's sequential number
Confirmation number: the customer-facing confirmation code
Created at / Updated at: when the order was placed and when it was last modified
Processed at: when payment was processed
Closed at / Cancelled at: when the order was closed or cancelled
Cancel reason: why the order was cancelled, if it was
Financial status: the payment state, such as paid, pending, or refunded
Fulfillment status: the shipping state, such as fulfilled, partial, or unfulfilled
Tags: tags applied to the order
Note: any internal note attached to the order
Buyer accepts marketing: whether the customer opted in to marketing at checkout
Subtotal price / Total price: order totals before and after tax, shipping, and discounts
Total discounts: the combined value of discounts applied
Total outstanding: the amount still owed on the order
Total tax: the combined tax amount
Customer ID: links the order to a customer
Company ID / Company location ID: for B2B orders, links the order to a company and one of its locations

Available data (Order edited)

The Order edited trigger sends a record describing the edit itself, rather than the order's current state:

ID: the edit's unique identifier
App ID: the app that performed the edit, if any
Created at: when the edit was started
Committed at: when the edit was applied to the order
Notify customer: whether the customer was notified about the edit
Order ID: links back to the edited order
Staff note: any note left by staff describing the edit
User ID: the staff member who made the edit

Available data (Order risk assessment changes)

The Order risk assessment changes trigger sends the risk assessment itself:

Provider ID / Provider title: which fraud analysis provider produced the assessment, e.g. Shopify or a third-party app
Risk level: the assessed fraud risk, one of high, medium, low, none, or pending
Created at: when the assessment was produced
Order ID: links back to the assessed order

Available data (Order refund created)

The Order refund created trigger sends the refund record:

ID: the refund's unique identifier
Order ID: links back to the refunded order
Created at / Processed at: when the refund was issued and when it was processed
Restock: whether the refunded items were restocked
Note: any note attached to the refund